Another writer:

I have a consumer/business issue and am interested in the mediation process. I have refused total payment because of damages I have suffered and the business has put a lien on my condo. Am I eligible for remediation thru your services? Thank you.

Kris Donley:

By “remediation”, I believe you are asking, can I be absolved from any payment due because of dissatisfaction. The terms can be confusing. Of course, a business transaction resulting in fees for a service or product can result in a less than satisfactory outcome to either party. Consumers may complain of unmet expectations or mal-treatment and providers may complain of failure to make good on a promise to pay. How the provider and consumer view the situation, their general business practices and whether both individuals have a sense of fairness and/or desire to operate from some principle based philosophy will be critical to the integrity of any business negotiation. Avoidance of disruption of service, additional fees or cost and preservation of one’s reputation, sanity or bank account can and will often be present “on the table” as well. Mediation is an excellent way to see what options can be adopted to increase the satisfaction of both parties. Consumer related disputes make up about 20% of the DRC’s mediation business. Other resources such as the Better Business Bureau and Consumer Protection agencies see an even larger number of these disputes. Call the center at 371-0033 and ask to speak to a case manager about your specific issue. For as little as $35.00, you can have access to a trained volunteer mediator team and a half-day mediation at the center. They will work hard to see if there is a way to work out your differences.

Kris