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MEDIATION TRAINING

The Mediation Process DVD

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About the DVD

  • $99 includes shipping and handling (allow 10 business days for receipt).
  • A sample mediation is shown from beginning to end.
  • An introductory segment shows the parties arguing about the key issues before being referred to mediation.
  • The role play demonstrates the use of a six-step mediation process with co-mediators.
  • The final segment reviews and demonstrates the skills of asking open-ended questions and identifying interests.
  • The entire mediation is conducted in a joint session.
  • Continuing Education credit available for DRC Volunteer Mediators.
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Developed for use by:

  • Basic mediation training programs.
  • Mediation refresher courses.
  • Orientations for mediation program administrators.
  • In-service trainings for HR professionals.
  • Anyone wishing to see a demonstration of the process and skills needed for interest-based dispute resolution.

Frequently Asked Questions

  • Individuals interested in learning the basic process and skills for becoming a professional mediator.
  • Human resource professionals seeking more collaborative approaches to resolving internal
organizational disputes.
  • Attorneys looking to improve their collaborative negotiation skills for use in the practice of Collaborative Law and those wishing to become more effective advocates in the mediation process.
  • Professionals and community leaders needing to enhance their “informal” mediation skills for resolving conflicts among individuals, groups, or organizations.
  • Key considerations in setting up a mediation.
  • A seven-stage mediation process based on the theory of interest-based negotiation.
  • Specific communication skills to assist the negotiation process.
  • Management of face-to-face negotiations between the parties.
  • Guidelines for working with attorneys in the mediation session.
  • Use of individual sessions as a tool to facilitate problem solving.
  • Ethical considerations for mediation practice.
  • Meets the standards described for court-referred mediations in the Texas Alternative Dispute Resolution Procedures Act.
  • Exceeds the standards of the Texas Mediation Trainers Roundtable 40-Hour Training Standards as required by the Texas Mediator Credentialing Association.
  • Exposes trainees to a broad range of disputes, such as family, commercial, personal injury, employment, and neighborhood mediations.
  • Emphasizes practice; each trainee participates in mediation role plays and numerous skill
- development exercises.
  • Provides a comprehensive mediation manual written by the trainer and containing extensive information on mediation skills, techniques and resources.
  • Uses trained coaches (who are also experienced mediators) to supervise role play groups.
  • This trainer has trained more than 2,500 people in mediation, negotiation, and conflict resolution skills.
  • Fulfills the training requirement for initial membership with the Association of Attorney – Mediators.
  • MCLE Credit provided.
  • Improve collaborative negotiation skills.
  • Become a more effective advocate in mediation.
  • Develop specific communication skills for mediation.
  • Enhance the effectiveness of joint sessions.
  • Learn most commonly used codes of ethics.
  • Fulfills training requirement for Association of Attorney – Mediators memberships.
  • SHRM PDC Credit 40.
  • Reduce costly grievances and litigation.
  • Improve employee retention rate.
  • Increase productivity in the workplace with a reduction in time spent managing conflicts.
  • Teach employees how to effectively prevent unnecessary conflicts.

About The Trainers

Walter A. Wright
Walter A. Wright is a professor in the Legal Studies Program of the Department of Political Science at Texas State University, where he teaches courses in law and alternative dispute resolution (ADR). He is also an adjunct professor of mediation at the University of Texas School of Law. An attorney and mediator, he received B.A. and J.D. degrees from the University of Houston and an LL.M. in International Legal Studies from New York University. He is former president of the Texas Association of Mediators and the Association of Attorney-Mediators. He holds a designation as a Credentialed Mediator with the Texas Mediator Credentialing Association, which named him an Outstanding Credentialed Mediator in 2023.
Diane M. Harvey, LCSW
TMCA Credentialed Advanced Mediator

Diane is a Clinical Social Worker and Mediator, maintaining a private therapy practice since 1994 and adding mediation to her practice in 1999. She is very involved in the Texas mediation community as a former board member (past President) of the Austin Mediators Association, former board member of the Texas Mediators Credentialing Association (TMCA) and the Texas Association of Mediators (TAM – past President). She currently serves as Secretary on the board of Texas Mediator Trainers Roundtable. In addition to her practice, Diane mediates and facilitates for the Austin Dispute Resolution Center (DRC) and has been training hundreds of people to be mediators.

Diane holds an MSW from Fordham University. As a social worker, she worked with people in a wide variety of settings including a 10-year career in the New York State mental health system, concurrent with years of union leadership. It was her union work that piqued an interest in mediation. In 1993 she moved to Texas and headed the social services department at a private psychiatric hospital. Diane was honored by the National Association of Social Workers – Texas Capital Branch as 2014 Social Worker of the Year.

Michelle Edwards, PhD, LP
Certified Mediator and Licensed Psychologist

Michelle Edwards, PhD, LP is a Certified Mediator and Licensed Psychologist. Michelle earned her Master’s in Social Work from UT Austin where she became a Certified Mediator in 2004 through the UT Project on Conflict Resolution. Michelle completed her doctorate from the APA accredited New Mexico State Counseling Psychology program in 2012. She focuses her work on family and divorce mediation, combining her counseling and mediation skills to promote collaborative communication. She has served numerous couples navigating divorce in her private mediation practice, and volunteers at the Austin Dispute Resolution Center. She served on the Austin Mediators Association board for four years with her last role being Vice President.

Clay Avery, JD
Clay Avery, JD is licensed to practice law in Texas, but believes in focusing on using mediation as a primary means for conflict resolution. With over 100+ hours of mediation experience, Clay is a strong believer in the Community-Based approach to collaborative problem-solving. He is an active volunteer mediator at the Austin Dispute Resolution Center in addition to coaching future mediators during the Center’s 40-hour basic mediator trainings. In 2018, Clay helped implement the first online dispute resolution system used in a Travis County court. Clay currently holds a “Credentialed Mediator” designation from the Texas Mediators Credentialing Association. A member of the Texas Association of Mediators and the Austin Mediators Association, he currently serves on the AMA Board as its Treasurer. He is also a member of the State Bar of Texas and the SBOT’s Alternative Dispute Resolution section. Clay holds a BBA from Texas Christian University and a JD from the University of Texas School of Law.
Address:

5407 N. IH-35, Suite 410
Austin, Texas 78723

Contact:

512-371-0033
contact@austindrc.org

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