40 Hour Basic Mediation Training – April 8, 9, 10, 11, 12, 2019


The 40-Hour Basic Mediation Course is a 5-day (8:30am – 5:30pm) training offered to the general public several times each year. This course is designed to give individuals the skills and credentials they need to serve as a mediator in the State of Texas. The training focuses on the community-based mediation model. Individuals actively participate in practice mediation following each lecture session, and certificates are provided to participants upon completion of the course.

A Mail In Form is available for printing here.

If a course is out of seats, please Contact Us to be added to a waiting list!

DRC accepts the following forms of payment – Checks ( Please fill out the mail in form and send with check), VISA and MASTERCARD. Choose your training date, then click on the “Add to Cart” link to the right that corresponds to the training program.

Cancellations will be accepted until two weeks prior to the starting date of each class. There will be a $50 administration charge deducted from each refund. No refunds are available after the cancellation date.

Who Should Take This Course?

  • Individuals interested in learning the basic process and skills for becoming a professional mediator.
  • Human resource professionals seeking more collaborative approaches to resolving internal organizational disputes.
  • Attorneys looking to improve their collaborative negotiation skills for use in the practice of Collaborative Law and those wishing to become more effective advocates in the mediation process.
  • Professionals and community leaders needing to enhance their “informal” mediation skills for resolving conflicts among individuals, groups, or organizations.

What Will Participants Learn?

  • Key considerations in setting up a mediation.
  • A seven-stage mediation process based on the theory of interest-based negotiation.
  • Specific communication skills to assist the negotiation process.
  • Management of face-to-face negotiations between the parties.
  • Guidelines for working with attorneys in the mediation session.
  • Use of individual sessions as a tool to facilitate problem solving.
  • Ethical considerations for mediation practice.

Why Take This Particular Basic Mediation Training?

  • Meets the standards described for court-referred mediations in the Texas Alternative Dispute Resolution Procedures Act.
  • Exceeds the standards of the Texas Mediation Trainers Roundtable 40-Hour Training Standards as required by the Texas Mediator Credentialing Association.
  • Exposes trainees to a broad range of disputes, such as family, commercial, personal injury, employment, and neighborhood mediations.
  • Emphasizes practice; each trainee participates in mediation role plays and numerous skill – development exercises.
  • Provides a comprehensive mediation manual written by the trainer and containing extensive information on mediation skills, techniques and resources.
  • Uses trained coaches (who are also experienced mediators) to supervise role play groups.
  • This trainer has trained more than 2,500 people in mediation, negotiation, and conflict resolution skills.
  • Fulfills the training requirement for initial membership with the Association of Attorney – Mediators.


  • MCLE Credit 40.00 Participant hours and 3.00 Ethics hours
  • Improve collaborative negotiation skills
  • Become a more effective advocate in mediation
  • Develop specific communication skills for mediation
  • Enhance the effectiveness of joint sessions
  • Learn most commonly used codes of ethics
  • Fulfills training requirement for Association of Attorney – Mediators memberships


  • Reduce costly grievances and litigation
  • Improve employee retention rate
  • Increase productivity in the workplace with a reduction in time spent managing conflicts
  • Teach employees how to effectively prevent unnecessary conflicts

Continuing Education Credit (CEU’s)

  • Social Workers
  • Licensed Professional Counselors
  • Licensed Marriage and Family Therapists
  • Attorneys
  • HR Professionals


About the   Trainers:

About the   Trainers:


Robert (Bob) Otey, Ph.D., Credentialed Advanced Mediator, Arbitrator,  Bob’s professional career has included Teacher (Social Studies), athletic coach, private industry manager, school administrator, and university professor. Bob was the administrator of a separate program for middle school students experiencing emotional challenges in Austin Independent School District. In the 1970’s Bob developed the Drug Education Program at Dallas ISD and the Education Service Center Region 11 in Ft. Worth, Texas. He also directed the Secondary Alternative Education Program at Education Service Center Region 13 for several years. Bob went on to develop the Education Administration Program at Concordia University Texas in 2002. Bob served as Director of the program at Concordia for nine years. During his tenure as Director the program grew from a cohort of 20 students to a State-wide program with over 1,000 students. Bob has been mediating and training in mediation since the early 1990’s. He is treasurer of the Texas Mediation Trainers Roundtable (TMTR) and a member of the Texas Association of Mediators (TAM). Bob has taught the Basic Conflict course as an adjunct professor at St. Edward’s University in the Master of Human Services Conflict Resolution strand since 1990. Bob retired from Concordia in 2011 and devotes his time to training, mediating, and serving as an adjunct professor at St. Edward’s, Concordia, Huston-Tillotson, and the University of Arkansas at Little Rock.

Beth S. Brown, TMCA Credentialed Advanced Mediator, Facilitator

Beth has been mediating at the Austin Dispute Resolution Center since 1994 and has been a mediation training coach and conflict resolution skills trainer since 1995. In addition to the basic 40-hour mediation training, Beth has completed training in family mediation, family reconciliation mediation, elder mediation, group facilitation, and group conflict management. Beth is a past board member and current member of the Austin Mediators Association and a member of the Texas Association of Mediators. She is a co-founder of The Center for Integrated Divorce, a program designed to assist couples who are committed to a non-adversarial process. Beth holds a Master of Science in Educational Administration specializing in Adult Education from Southern Illinois University at Carbondale. Her professional background includes 16 years in higher education administration at Texas State University and St. Edward’s University, and eight years as the executive director of The Academy of Medicine, Engineering & Science of Texas.


Diane M. Harvey, LCSW, TMCA Credentialed Mediator

Diane maintains a private therapy/mediation practice in Austin. She took the initial mediation training and family mediation training in 1999, and in the early 2000’s began coaching mediation training at the Austin Dispute Resolution Center (DRC). She also mediates at the Austin DRC, is a past board member and current member of the Austin Mediators Association, a past board member of the Texas Mediators Credentialing Association and is currently on the board of the Texas Association of Mediators as Immediate Past President. Diane is a co-founder of The Center for Integrated Divorce, a program designed to assist couples committed to a non-adversarial process. She is a frequent speaker and workshop leader for a variety of local, statewide, and national groups, focusing primarily on conflict resolution, mediation, communication, and mental health issues. Diane holds an MSW from Fordham University. After a long career with New York State in the mental health system (concurrent with years of union activism), she moved to Austin in 1993 and headed the social services department at a private psychiatric hospital. Diane was honored by the National Association of Social Workers Texas Capital Branch as 2014 Social Worker of the Year.


What people are saying:

“I went to the 40 hour mediation rather “sure of myself” thinking that since I was a seasoned HR professional with a Masters in Communication, I was in for a 40 hour review… I was so wrong! There was so much I had to “unlearn” in order to learn the skills of a mediator. This is not only the best mediation training but the best training for overall communication skills. Take this training – you will use the skills everyday personally and professionally!” Alice Dendinger, SPHR